Privacy Policy

Last Updated: 06 June 2025

This privacy policy is for Ritual Cacao Ltd.

Ritual Cacao Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, share, and protect your personal data when you visit our website www.ritualcacao.co.uk, place an order, or engage with us.

1. About Us

Ritual Cacao Ltd

Company number 11780815

47 Brailsford Road, Flat 1

London, SW2 2TB

Company number 11780815

VAT 3679492 36

Email: sales@ritualcacao.co.uk

Website: www.ritualcacao.co.uk


2. The Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, username, title, or similar identifier

  • Contact Data: billing address, delivery address, email address, phone number

  • Financial Data: payment card details (handled securely by third-party processors)

  • Transaction Data: details of products purchased and order history

  • Technical Data: IP address, browser type, device type, operating system

  • Profile Data: preferences, feedback, account settings

  • Usage Data: how you use our website, products, and services

  • Marketing & Communications Data: your preferences in receiving marketing from us

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions (e.g. placing an order, signing up to our mailing list)

  • Automated technologies (e.g. cookies and analytics)

  • Third parties (e.g. payment providers, social media platforms)


4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – where you’ve given clear permission (e.g. marketing emails)

  • Contract – to fulfil an order or provide services

  • Legal Obligation – for record-keeping or regulatory compliance

  • Legitimate Interests – for running and improving our business, where your rights do not override ours

5. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Manage your relationship with us

  • Communicate important updates or customer support

  • Send marketing communications (if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

6. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery partners (e.g. Royal Mail, DHL)

  • Marketing platforms (e.g. Mailchimp)

  • Analytics providers (e.g. Google Analytics)

These providers are required to comply with applicable data protection laws.


7. International Transfers

If your data is transferred outside the UK or EEA (e.g. US-based servers), we ensure it is protected using safeguards such as:

  • Standard Contractual Clauses

  • Data Processing Agreements

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable core site functionality

  • Track website performance and user behaviour

  • Personalise your shopping experience

You can manage or disable cookies in your browser settings.

9. Data Retention

We retain your personal data only for as long as necessary:

  • Order and transaction data – 6 years (for tax and legal reasons)

  • Marketing data – until you opt out or withdraw consent

  • Customer service data – 2 years after last interaction

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict processing under certain conditions

  • Object to processing based on our legitimate interests

  • Withdraw consent at any time

  • Data portability – request a copy of your data in a usable format

To exercise your rights, email: sales@ritualcacao.co.uk

11. Data Security

We use industry-standard security measures to protect your personal data:

  1. SSL encryption

  2. Secure servers and restricted access

  3. Regular security audits and data handling procedures

12. How to Complain

If you have concerns about how we handle your data, please contact us first at sales@ritualcacao.co.uk.

If you remain dissatisfied, you may lodge a complaint with the UK’s data protection authority Information Commissioner’s Office (ICO) (www.ico.org.uk).