Ordering & Delivery

  • We dispatch orders on Mondays, Wednesdays and Fridays, excluding Bank Holidays.

    Orders placed before 10am on a dispatch day will be sent the same day.

    Orders placed before 2pm on a dispatch day are often shipped the same day, although this cannot be guaranteed.

    As soon as your order has been shipped, you'll receive a confirmation email with tracking information.

  • Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Click 'View Order' to track your parcel and view the latest delivery updates.

  • At checkout, you can choose from:

    • Royal Mail Tracked 24
    • Royal Mail Tracked 48
    • Royal Mail Special Delivery (Next Day by 1pm)

    Delivery times begin once your order has been dispatched.

  • Yes. You can select ‘Pick up from HQ’ at checkout and collect your order from Ritual Cacao HQ on Mondays, Wednesdays and Fridays between 10.30am and 2.30pm.

    Please contact Rosi at orders@ritualcacao.co.uk to arrange your collection. As our premises are not a retail store, we ask that customers do not arrive without a pre-arranged collection time.

  • Yes. We ship internationally. Shipping options will be displayed at checkout based on your destination.

    International orders under 2kg are sent via Royal Mail International Tracked, while orders over 2kg are shipped with DHL Express.

    Delivery times vary depending on the destination, but Royal Mail International parcels typically arrive within 1–2 weeks, while DHL Express deliveries often arrive within 1–7 days.

    If you have any questions about international delivery, please contact Rosi at orders@ritualcacao.co.uk.

  • Depending on your country, customs duties, import taxes and handling fees may apply. These charges are set by your local customs authority and are the responsibility of the customer.

  • Any ceramic product is subject to 20% VAT and is included in the price. If you are buying from abroad we will refund you the 20%.

  • Yes. We are part of DHL's GoGreen Plus programme, which helps reduce shipping emissions through the use of more sustainable fuel solutions within the DHL network.

    As a business rooted in nature and conscious sourcing, we are committed to continually improving our environmental impact wherever possible.

  • Please check your delivery details carefully before placing your order. If an order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

    If you contact us before your order is shipped, we may be able to change your address for the delivery. Contact Rosi on orders@ritualcacao.co.uk as soon as possible.

  • If you need to change or cancel your order, please contact us as soon as possible at orders@ritualcacao.co.uk. We will do our best to help, but once an order has been dispatched we may no longer be able to make changes.

Postage & Returns

Returns & Refunds

A graphic design featuring a gold star in the center with a black outline, surrounded by five rounded gold segments.

  • We accept returns for defective or unopened products only. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns must be requested within 30 days of receiving your order.

  • Please contact us as soon as possible at orders@ritualcacao.co.uk with your order number and details of the issue. We will review the situation and arrange a replacement or refund where appropriate.

  • If you are returning a defective item, we will cover the cost of return postage. If you are returning an unopened product in good condition, you will be responsible for the return shipping costs.

  • Once your return has been received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be processed to your original payment method within 14 days.

  • If your parcel has not arrived after 10 days and the tracking number and address is correct, please contact us at orders@ritualcacao.co.uk and we will investigate the issue.

  • Please ensure your delivery address is correct when placing your order. If a parcel is returned to us because of an incorrect or incomplete address, you will be responsible for the cost of reshipping the order.

  • Please contact us on orders@ritualcacao.co.uk before returning any international order. International returns can incur significant shipping and customs charges, and we can advise you on the best next steps before you send anything back.